Refund Policy

1. Our Commitment

At A1 Technovation, we invest significant time, expertise, and resources into every engagement from day one. Because our services are knowledge-based and labour-intensive, our refund policy reflects the nature of professional digital marketing services — not physical products.

We are committed to transparency. If you ever have concerns about our work, we encourage you to contact us directly before requesting a refund — most issues can be resolved through open communication.

2. Refund Eligibility at a Glance

3. Monthly Retainer Cancellation

For ongoing monthly retainer services (SEO, PPC management, social media), the following applies:

• You may cancel at any time by providing 30 days' written notice via email to likhonahmed.dm@gmail.com.
• All work in progress during the 30-day notice period will be completed and delivered.
• No refund is issued for the current billing month or notice period.
• Future months will not be charged once notice is confirmed.
• All account access, credentials, and deliverables will be transferred to you within 5 business days of the final service date.

4. Project-Based Service Cancellation

For one-time projects (audits, web development, content packages, ad setup):

• Before work starts: 100% refund of any deposit paid, processed within 5–7 business days.
• After work starts: You will be charged for hours worked or milestones completed at our standard hourly rate. Any surplus deposit will be refunded.
• After final delivery: No refund once all agreed deliverables have been delivered and accepted.

For web development projects: if a project is cancelled mid-build, you retain ownership of any completed and delivered work. Unpaid milestones will not be released.

5. Non-Refundable Items

The following are strictly non-refundable under all circumstances:

• Completed SEO audit reports (once delivered to the client)
• Published or submitted content (blog posts, press releases, guest posts)
• Built and live backlinks or citations
• Third-party advertising spend (Google Ads, Meta Ads budget paid to platforms)
• Domain registrations, hosting fees, or third-party tool subscriptions
• Services rendered during the agreed notice period
• Rush or priority project fees

6. Refund Process

To request a refund, please follow these steps:

• Step 1: Email us at likhonahmed.dm@gmail.com with the subject line "Refund Request — [Your Name / Project Name]."
• Step 2: Describe the reason for your refund request and attach any relevant supporting information (invoice number, project details).
• Step 3: We will acknowledge your request within 2 business days and assess eligibility within 5 business days.
• Step 4: Approved refunds are processed within 7–14 business days via the original payment method.

Refund requests made more than 30 days after the original payment date will not be accepted, except in cases of demonstrable service failure on our part.

7. Service Failure and Remedies

If we fail to deliver agreed services within the timeframe specified in your service agreement due to reasons within our control, you are entitled to:

• A pro-rata credit applied to your next invoice, or
• A partial or full refund of fees paid for the undelivered portion, at our discretion.

We will notify you proactively of any delays and work with you to find a fair resolution. Client-caused delays (non-responsiveness, withheld access, delayed approvals) do not constitute service failure.

8. Chargebacks and Disputes

We strongly encourage clients to contact us directly before initiating a chargeback or payment dispute with their bank or payment provider. Most issues can be resolved quickly through direct communication.

Initiating a chargeback without first contacting us may result in immediate suspension of all services and may affect your ability to engage our services in the future. We reserve the right to provide full documentation to payment processors to contest fraudulent or unjustified chargebacks.

9. Contact Us

If you have any questions about this Refund Policy or wish to discuss a specific situation, please reach out:

• Name: Likhon Ahmed, CEO — A1 Technovation
• Email: likhonahmed.dm@gmail.com
• WhatsApp: +880 1799-976295
• Response time: Within 24 hours (usually sooner)

We genuinely want every client to feel confident working with us. If something isn't right, please tell us — we will do everything reasonable to make it right.